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Grand BlueWave Hotel
Johor, Bahru, Malaysia

Frequently Asked Questions

  • Do I need a credit card to make an online reservation? How safe is it?
    Yes. We require a credit card to guarantee your reservation and give you instant confirmation online. Our 128 bit encryption-enhanced reservation service is powered by WorldPay – a Royal Bank of Scotland company, and a leading Internet Payment provider – to securely process your credit card.

  • How much will my credit card be charged to make the online reservation?
    A non-refundable reservation guarantee deposit equal to 10% of your total initial reservation cost will be charged to your credit card when you make a reservation. This 10% will be deducted from the total cost you will pay upon checkout.

  • Why is this deposit non-refundable?
    Many small-to-medium chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable reservation deposit is to guarantee your reservation.

*Please note that we may charge for cancellation(s). Charges are based on how many days prior to check-in date the cancellation is made.

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